WARRANTY INFORMATION
At Melbourne Jewellers, we stand behind the quality of our craftsmanship with a lifetime warranty on all products manufactured by us. This includes free inspections, cleaning, servicing, and repairs for manufacturing faults. Please note that wear and tear, misuse, abuse, loss, theft, and damage caused by external factors are not covered under the warranty.
What's Covered?
- Lifetime inspection, cleaning, and servicing on all Melbourne Jewellers manufactured products.
- Free repairs for any manufacturing defects.
- Full replacement offered for products with confirmed manufacturing faults.
- Coverage includes:
- Manufacturing errors
- Product defaults
- Unusual or premature wearing
What's Not Covered?
- General wear and tear
- Misuse, abuse, or neglect
- Loss, theft, or external damage
Why We Offer It
- We stand by the exceptional quality of our craftsmanship.
- This warranty reflects our commitment to your long-term satisfaction.
How To Claim
- Visit us in-store and speak with our friendly team, or
- Email us at love@melbourne-jewellers.com with details and photos of the issue.
- Online warranty claims- After emailing us with images and a description of your product, depending on location, you will need to mail your item to us. Once received we will notify you and begin the warranty claim.
Need help with warranty?
We're here for you! Give us a call or email us with your questions and we will do our best to help you understand and begin the process. Click below to get in touch with us.