At Melbourne Jewellers, a big part of our mission is to ensure that you are 100% satisfied with the service we provide. Here is a breakdown of our promise to you as our valued clients.

• Proudly supporting local craftsmanship, Melbourne Jewellers offers 100% Australian-made jewellery. From design to production, every piece is crafted using the finest materials and workmanship within Australia.

• We’re committed to your complete satisfaction. On the day you pick up your custom-made piece, if it doesn’t meet your expectations, we’ll gladly re-design it to better suit your vision or refund your deposit—no questions asked. Your happiness with the final result is our top priority.
  
  

• At Melbourne Jewellers, we stand behind the quality of our craftsmanship with a lifetime warranty on all products manufactured by us. This includes free inspections, cleaning, servicing, and repairs for manufacturing faults. Please note that wear and tear, misuse, abuse, loss, theft, and damage caused by external factors are not covered under the warranty. (Ts&Cs apply)
  
  

• We want your custom-made ring to be the perfect fit. That's why we offer a lifetime complimentary resizing service for any rings manufactured by Melbourne Jewellers, with the option to resize up to three sizes at no extra cost. (Ts&Cs apply)
  
  

• Found a lower price on custom-made jewellery? We'll beat any competitor's price on custom creations and some luxury items. At Melbourne Jewellers, we are committed to offering the best value for your investment. (Ts&Cs apply)
  
  

• Our custom jewellery process is designed to be transparent and collaborative. We guide you through every step—providing samples, live pricing, and budget-friendly options. Using CAD technology, we provide a visual representation of your design, allowing unlimited adjustments until it's exactly what you envision.
  
  

• We understand that jewellery is a significant investment, which is why we offer flexible payment plans to suit your budget. Choose from in-store lay-by, Afterpay, Latitude, or Zip Pay, all offering interest-free options (Ts&Cs apply).

• At Melbourne Jewellers, we believe in offering long-term value for your investment. Our Lifetime Care Plan includes free lifetime cleaning, servicing, inspection, and resizing for any luxury items purchased from us. This ensures that your jewellery continues to look its best and remain in top condition for years to come—at no extra cost to you. We want to help you preserve the beauty and integrity of your pieces for a lifetime.

• To provide you with extra protection and legitimacy, we offer a Certificate of Authenticity and Valuation for Insurance with every luxury item purchased. This documentation serves as a guarantee of your piece’s quality and authenticity. The valuation is particularly important for insurance purposes, ensuring you have accurate coverage and peace of mind, knowing that your jewellery is well-protected and properly valued.
  
  

• Personalise your custom-made jewellery with free engraving. Whether it’s a special message or a meaningful date, we will engrave your piece with no extra cost, making your jewellery even more unique to you.
  
  

• At Melbourne Jewellers, we value our returning customers and want to reward your trust in us. Our Loyalty Program offers 15% off your wedding rings when you return to us after purchasing your engagement ring. It's our way of saying thank you for choosing us to be a part of your special journey. We are committed to ensuring that your wedding rings are as beautiful and meaningful as your engagement ring.
  
  

• Our Refer a Friend Program is a great way to share the love and earn rewards! If you refer a friend who purchases a custom-made piece from Melbourne Jewellers, you’ll receive a $50 credit on your account. This credit can be used however you like and never expires, so you can use it at your convenience. It’s our way of saying thank you for recommending us and helping others find the perfect jewellery.
  
  

• Capture the beauty of your custom-made jewellery with a complimentary professional photoshoot when you pick up your piece. We want you to have beautiful memories of your purchase, and our in-house photographer will ensure your jewellery shines in every shot.
  
  

• Enjoy the convenience of free shipping on all engagement and wedding ring orders placed through our website. We also offer free shipping for any purchase over $99 within Australia, ensuring your jewellery arrives safely and on time.