ASSURANCE GUARANTEE INFORMATION
We’re committed to your complete satisfaction. On the day you pick up your custom-made piece, if it doesn’t meet your expectations, we’ll gladly re-design it to better suit your vision or refund your deposit—no questions asked. Your happiness with the final result is our top priority.
What's Included?
- 100% assurance that your custom-made piece will meet your expectations on pick-up
- If it doesn’t, we’ll re-design the piece or refund your deposit—your choice
What's Not Covered
- Change of heart or design regret after approving the final drawing
- If the item matches your approved design, the guarantee does not apply
How To Claim
- Must be claimed on the day of pick-up—not afterward
- Visit us in-store and speak with our team immediately if you're not satisfied
Our Commitment
- If your piece aligns with the design but falls short in execution, we’ll happily adjust it
- We’re here to ensure the final piece truly meets your standards