: Proper care and maintenance can help your jewellery last a lifetime. We recommend avoiding exposure to harsh chemicals and extreme temperatures, removing your jewellery before engaging in physical activities, and storing it in a safe and secure place when not in use. For more detailed care instructions, please refer to our Jewellery Care 101 guide, available for download on our website.

Yes, we offer professional jewellery appraisal services to help you understand the value of your existing pieces. Our certified appraisers will thoroughly evaluate your jewellery and provide you with a comprehensive report that includes detailed descriptions, measurements, and photographs.

Yes, we offer a range of financing options to help make your dream jewellery purchase more affordable. Our team can help you explore financing options that fit your budget and make the process as seamless as possible.

Our founders and partners have over 30 years of experience in the industry, and our passion for providing exquisite, custom-made engagement and wedding rings sets us apart from the rest.

Ethics and quality are at the forefront of our mission, and we source ethically mined diamonds from both local and international suppliers, with a focus on Australian materials to guarantee the highest standards and support our local economy. 

Of course! Our professional jewellery consultants are here to guide you through the process, providing honest and sincere advice based on your individual needs.

We share our extensive knowledge of diamonds, from their history to the difference between naturally mined and lab-grown options. We then explain the 4Cs and focus on the characteristics that most appeal to you.

Finally, we showcase a selection of stones that fit your criteria and budget. Our talented jewellery designers use state-of-the-art technologies and software to bring your vision to life. 

Melbourne Jewellers offers a warranty that all branded Jewellery & Watches products purchased from our Werribee Store or at our Online Shop are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use.

Every item comes with a manufacturer warranty.

All Custom Made Engagement & Wedding Rings as well as Bespoke jewellery items come with Lifetime Warranty. 

This warranty does not cover damages caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s care advice.

Incidental or consequential damages, damage from accident, abuse, misuse, introduction of foreign objects into the product, tampering with prongs, unauthorised modifications or alterations, or failure to follow the manufacturer’s instructions are not covered.

Cosmetic damage including scratches, peelings, dents that do not impede the mechanical functionality of the item, third-party actions (fire, collision, vandalism, theft, etc.), loss of diamonds, gemstones, or any other parts of the covered product unless such loss was caused by a defect in workmanship and/or materials, without any undue stress or damage, any loss other than a covered breakdown of the product, and accessories used in conjunction with a covered product are not covered.

The following repairs and services are covered at no charge: ring sizing (up to 2 sizes AU/UK), re-tipping of prongs, stone tightening, and cleaning and inspecting.

Please note that not all styles of rings are suitable for resizing and they are excluded from the resizing service under this plan. Shipping costs are not included.

Please retain your receipt or pass it onto the gift recipient, as the original proof of purchase is the warranty, and contact us at sales@melbourne-jewellers.com.

If a receipt is not available, a credit card or bank statement will suffice. For your own security, we would like to point out that defective jewellery should be returned to us by registered mail or as a parcel with return receipt. You will be responsible for paying for your own shipping costs for returning your item. We are unable to assume liability for damage, loss, or theft during transport. We will keep you up to date with the progress of your repair/replacement, and the item will be returned to the stockist or directly to you when the repair/replacement is complete.