Return & Exchange- Melbourne Jewellers
Exchanges & Returns
We want you to love your purchase! We are happy to offer exchange policies, or refund if your items are defective or damaged due to manufacture fault.
EXCHANGE ELIGIBILITY
-Has not be worn, scratched, or damaged (i.e. must be in the same condition it was received in)
-Not made to order or altered in any way (including resize)
-We must be contacted us within 7 days after delivery
-Must be returned in original packaging
-All returns must be accompanied by a copy of your proof of purchase, and a shipment confirmation within 60 days after delivery.
-To complete your return, we require a receipt or proof of purchase. Please ship items back within 60 days of delivery.
-Our team will contact you when your item has been received and provide an exchange voucher for you to use at your discretion
REFUND ELIGIBILITY
-According to the VIC Customer Affair, no refund is applicable upon change of mind. A refund is only available under circumstances such as manufacture fault.
-Refunds are offered for items with evident manufacture faults (broken or damaged)
NON RETURNABLE ITEMS
- Change of mind
- AFTERPAY purchases
- Sale items
- Engraved items
- Custom order
Return Process
To return a product, please send to:
Melbourne Jewellers
Suite 2b, 277 Heath's Rd
Werribee VIC 3030
- Your order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
Whether you would like a refund or exchange, if you wish to exchange it for a different item, please contact our team to find out how.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.