This Privacy Policy describes how melbourne-jewellers.com.au
(the “Site” or “we”) collects, uses, and discloses your Personal Information
when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional
questions, want more information about our privacy practices, or would like to
make a complaint, please contact us by e-mail at love@melbourne-jewellers.com
or by mail using the details provided below:

Melbourne Jewellers, Suite 2b, 277 Heaths Rd, Werribee VIC
3030, Australia

Collecting Personal Information

When you visit the Site, we collect certain information
about your device, your interaction with the Site, and information necessary to
process your purchases. We may also collect additional information if you
contact us for customer support. In this Privacy Policy, we refer to any
information about an identifiable individual (including the information below)
as “Personal Information”. See the list below for more information about what
Personal Information we collect and why.

Storage of Personal Information:

We generally hold personal information in our electronic
databases but may also store your personal information in hard copy form and in
various third party databases and platforms. We cannot guarantee the security
of your personal information, but we take reasonable steps to protect your
personal information from misuse, interference and loss, as well as
unauthorised access, modification or disclosure and we use a number of
physical, administrative, personnel and technical measures to protect your personal
information.

Device information

Purpose of collection: to load the Site accurately
for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when
you access our Site using cookies, log files, web beacons, tags, or pixels

Disclosure for a business purpose: shared with our
processor Shopify

Personal Information collected: version of web
browser, IP address, time zone, cookie information, what sites or products you
view, search terms, and how you interact with the Site

Order information

Purpose of collection: to provide products or
services to you to fulfill our contract, to process your payment information,
arrange for shipping, and provide you with invoices and/or order confirmations,
communicate with you, screen our orders for potential risk or fraud, and when
in line with the preferences you have shared with us, provide you with
information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our
processor Shopify, and our vendors, payment processors, and shipping
fulfillment applications when necessary.

Personal Information collected: name, billing
address, shipping address, payment information (including credit card numbers,
email address, and phone number.

Personal Information collected:

Name

Shipping Address

Billing Address

Payment Information (i.e. Credit Card, PayPal, Financing)

Phone Number

Email Address

Purpose of collection: to provide customer support.

Source of collection: collected from you

Minors

The Site is not intended for individuals under the age of
18. We do not intentionally collect Personal Information from children. If you
are the parent or guardian and believe your child has provided us with Personal
Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to
help us provide our services and fulfill our contracts with you, as described
above. For example:

We use Shopify to power our online store. You can read more
about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with
applicable laws and regulations, to respond to a subpoena, search warrant or
other lawful request for information we receive, or to otherwise protect our
rights.

Behavioural Advertising

As described above, we use your Personal Information to
provide you with targeted advertisements or marketing communications we believe
may be of interest to you. For example:

We use Google Analytics to help us understand how our
customers use the Site. You can read more about how Google uses your Personal
Information here: https://www.google.com/intl/en/policies/privacy/. You can
also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your
purchases, and your interaction with our ads on other websites with our
advertising partners. We collect and share some of this information directly
with our advertising partners, and in some cases through the use of cookies or
other similar technologies (which you may consent to, depending on your
location).

For more information about how targeted advertising works,
you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE
- https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by
visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to
you, which includes: offering products for sale, processing payments, shipping
and fulfillment of your order, and keeping you up to date on new products,
services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”),
if you are a resident of the European Economic Area (“EEA”), we process your
personal information under the following lawful bases:

Your consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

To protect your vital interests;

To perform a task carried out in the public interest;

For our legitimate interests, which do not override your
fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain
your Personal Information for our records unless and until you ask us to erase
this information. For more information on your right of erasure, please see the
‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to
object to processing based solely on automated decision-making (which includes
profiling), when that decision-making has a legal effect on you or otherwise
significantly affects you.

We do not engage in fully automated decision-making that has
a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making
to prevent fraud that does not have a legal or otherwise significant effect on
you.

Services that include elements of automated decision-making
include:

Temporary blacklist of IP addresses associated with repeated
failed transactions. This blacklist persists for a small number of hours.

Temporary blacklist of credit cards associated with
blacklisted IP addresses. This blacklist persists for a small number of days.

[Include the following section only if you sell personal
information, as defined by the California Consumer Privacy Act]

Selling Personal Information

Our Site sells Personal Information, as defined by the
California Consumer Privacy Act of 2018 (“CCPA”).

Your rights

GDPR

If you are a resident of the EEA, you have the right to
access the Personal Information we hold about you, to port it to a new service,
and to ask that your Personal Information be corrected, updated, or erased. If
you would like to exercise these rights, please contact us through the contact
information above.

Your Personal Information will be initially processed in
Ireland and then will be transferred outside of Europe for storage and further
processing, including to Canada and the United States. For more information on
how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to
access the Personal Information we hold about you (also known as the ‘Right to
Know’), to port it to a new service, and to ask that your Personal Information
be corrected, updated, or erased. If you would like to exercise these rights,
please contact us through the contact information above.

If you would like to designate an authorized agent to submit
these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded
to your computer or device when you visit our Site. We use a number of
different cookies, including functional, performance, advertising, and social
media or content cookies. Cookies make your browsing experience better by
allowing the website to remember your actions and preferences (such as login
and region selection). This means you don’t have to re-enter this information
each time you return to the site or browse from one page to another. Cookies
also provide information on how people use the website, for instance whether
it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on
our Site and to provide our services.

[Be sure to check this list against Shopify’s current
list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies
]

Cookies Necessary for the Functioning of the Store

NameFunctionDuration_abUsed in connection with access
to admin.2y_secure_session_idUsed in connection with navigation through a
storefront.24h_shopify_countryUsed in connection with
checkout.session_shopify_mUsed for managing customer privacy
settings.1y_shopify_tmUsed for managing customer privacy
settings.30min_shopify_twUsed for managing customer privacy
settings.2w_storefront_uUsed to facilitate updating customer account
information.1min_tracking_consentTracking preferences.1ycUsed in connection
with checkout.1ycartUsed in connection with shopping cart.2wcart_currencyUsed
in connection with shopping cart.2wcart_sigUsed in connection with
checkout.2wcart_tsUsed in connection with checkout.2wcart_verUsed in connection
with shopping cart.2wcheckoutUsed in connection with checkout.4wcheckout_tokenUsed
in connection with checkout.1ydynamic_checkout_shown_on_cartUsed in connection
with checkout.30minhide_shopify_pay_for_checkoutUsed in connection with
checkout.sessionkeep_aliveUsed in connection with buyer localization.2wmaster_device_idUsed
in connection with merchant login.2yprevious_stepUsed in connection with
checkout.1yremember_meUsed in connection with
checkout.1ysecure_customer_sigUsed in connection with customer
login.20yshopify_payUsed in connection with checkout.1yshopify_pay_redirectUsed
in connection with checkout.30 minutes, 3w or 1y depending on
valuestorefront_digestUsed in connection with customer
login.2ytracked_start_checkoutUsed in connection with
checkout.1ycheckout_one_experimentUsed in connection with checkout.session

Reporting and Analytics

NameFunctionDuration_landing_pageTrack landing
pages.2w_orig_referrerTrack landing pages.2w_sShopify
analytics.30min_shopify_dShopify analytics.session_shopify_sShopify
analytics.30min_shopify_sa_pShopify analytics relating to marketing &
referrals.30min_shopify_sa_tShopify analytics relating to marketing &
referrals.30min_shopify_yShopify analytics.1y_yShopify
analytics.1y_shopify_evidsShopify analytics.session_shopify_gaShopify and
Google Analytics.session

The length of time that a cookie remains on your computer or
mobile device depends on whether it is a “persistent” or “session” cookie.
Session cookies last until you stop browsing and persistent cookies last until
they expire or are deleted. Most of the cookies we use are persistent and will
expire between 30 minutes and two years from the date they are downloaded to
your device.

You can control and manage cookies in various ways. Please
keep in mind that removing or blocking cookies can negatively impact your user
experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can
choose whether or not to accept cookies through your browser controls, often
found in your browser’s “Tools” or “Preferences” menu. For more information on
how to modify your browser settings or how to block, manage or filter cookies
can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not
completely prevent how we share information with third parties such as our
advertising partners. To exercise your rights or opt-out of certain uses of
your information by these parties, please follow the instructions in the
“Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry
understanding of how to respond to “Do Not Track” signals, we do not alter our
data collection and usage practices when we detect such a signal from your
browser.

Changes

We may update this Privacy Policy from time to time in order
to reflect, for example, changes to our practices or for other operational,
legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint,
please contact us by e-mail or by mail using the details provided under
“Contact” above.

If you are not satisfied with our response to your
complaint, you have the right to lodge your complaint with the relevant data
protection authority. You can contact your local data protection authority, or
our supervisory authority here: [Add contact information or website for the
data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

Last updated: 2025